The Avalon Team office location has recently changed and we are proud to announce that our new location is the #1 Keller Williams office in Arizona! We have also been nominated this year to compete for the top ranking in "The Arizona Business Journal". We are confident that our clients will revieve the same level of great service plus gain increased exposure from our new move!
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Amoung home buyers, Keller Williams ranks highest in customer satisfaction according to JD Power and Associates 2008 Home Buyer/Seller study. Despite popularity of online home buying and selling tools real estate agents are still key to customer satisfaction.
The study measured customer satisfaction of home buyers and sellers with the largest national real estate firms. Overall satisfaction is determined by examining three factors for the home-buying experience: agent (65%); office (21%); and service (13%). In the home-buyer segment, Keller Williams achieves a score of 831 on a 1,000-point scale, and recieves highest ratings from customers in all three factors.
"When buying a home, customers particularly appreciate agent professionalism, responsiveness to calls and e-mails and the agent's skill in locating and showing properties in the appropriate price range--all areas in which Keller Williams excels," said Jim Howloand, senior director of the real estate and construction practice at JD Power and Associates.
The study finds that despite the popularity of home-buying and -selling resources on the internet, real estate agents are key to customer satisfation with real estate companies. A large portion of both home buyers and sellers rely on the Internet to facilitate the buying or selling process, with 68 percent of buyers saying they used interenet tools to help them in the purchase process and 61 percent of sellers reported that they used a Web site listing to market their home. In addition, amoung home sellers, online methods are the most important aspect of marketing. However, the agent factor carries the greatest importance amoung the factors that comprise overall satisfaction amoung both home buyers and sellers.
